State Farm® Insurance Agent Brian Pool
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
brian zepeda
September 7, 2026
"This Office Is Full Of Great People, Amazing Staff, Always Kind and Very Helpful. A Special Thank You To Jonathan Guevara Arambula, He Helped me Open Up My Own Policy, walked me through the whole process, answered all my questions and doubts. He and the whole team are great agents and at the end of the day he made sure my family is Good, Safe. Jonathan also saved me money at the end, from the price difference in my previous policy. Thank you Jonathan 🙏🏼🫂"
"Hi brian, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Aurora. If you ever need help, we are just a phone call away! - Your State Farm Agent, Brian Pool "
Alexander García
September 4, 2026
"Muy amables me sentí súper sastifecho con el joven Jonathan súper amable"
"Alexander, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Brian Pool and Team "
Sammy S
September 2, 2026
"El agente 10/10 recomiendo esta agencia"
"Thank you for the 5-star review, Sammy! We’re proud to serve the Aurora community and truly appreciate your support. "
Martha Lilia García Quintero
September 1, 2026
"Tienen buena atención al público.me agrado su servicio"
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Eira Marin
September 1, 2026
"Buen servicio."
"Thank you for the 5-star review, Eira! We’re proud to serve the Aurora community and truly appreciate your support. "
Diana Caceres
August 31, 2026
"Recomiendo a esta agencia , en especial al agente , a pesar de su idioma principal , sea inglés , habla español muy bien y se da a entender , es muy amable , me gusta mucho esta agencia la recomiendo"
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
osdel
August 31, 2026
"La atención es muy buena ,resuelven los problemas muy rápido"
"osdel, thank you for your great feedback! We’re so happy to hear you had a pleasant experience with our team here at Brian Pool’s Insurance office. "
Lina Maria Sierra Arias
August 31, 2026
"La attention en general es nuy buena ,yeni es muy amable siempre y la oficina es muy agradable"
"Hi Lina, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Brian Pool’s team. Please reach out to us if any questions come up! - Brian Pool’s Insurance Team "
Melisa Gonzalez
August 31, 2026
"La atención de la oficina es muy buena, cuando voy a dar mi pago me atienden muy bien , y si necesito me ayudan a solucionar con claridad en los procesos."
"Thank you so much for the 5 stars, Melisa! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Miriam Pacindo
August 14, 2026
"I highly recommend Brian Pool State Farm! Brian and Jonathan are both very professional, friendly, and always willing to help. Jonathan has been especially helpful and takes the time to answer questions and make sure everything is explained clearly. They truly care about their customers and make the whole insurance process easy and stress-free. Great customer service and a great team overall. Definitely recommend Brian Pool State Farm!"
"Wow, thank you for the 5-star review, Miriam! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
reina perez
August 4, 2026
"Nick was an amazing help when I had problems with my insurance. Answered all my questions and concerns immediately and solved the problem right away. Will definitely be looking to working with him in the future for any inquiries!"
"reina, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Aurora insurance team is always here and happy to help. "
Ryan Jacobsen
July 10, 2026
"Just moved back from California and had Jonathan help me out with my coverage. Easy simple and fast, communication was top tier. 5 ⭐️"
"Ryan, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Brian Pool’s Team here in our Aurora office. "
Rey Perez
July 8, 2026
"As a business owner, having people you can trust and count on makes a huge difference, and they have always gone above and beyond for me & my company Rey Perez the Electrician….
A special thank you to Ana Nick and Yeni for always helping me right away with insurance certificates from different city’s ,answering my questions, and providing such friendly and professional service every time. Their kindness and attention to detail truly stand out
I highly recommend Brian Pool State Farm to anyone looking for excellent service, great communication, and a team that makes you feel valued.
Thank you all for everything you do!
— Rey Perez The Electrician ⚡️⚡️"
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Aurora to know that you had such a wonderful experience with us here on State Farm Agent Brian Pool’s Team."
Gabriela Herrera
July 7, 2026
"Amazing insurance provider. My parents were protected over 30 yrs ago with State Farm insurance .They were great then and that is why I have them as my insurance provider now! Thank you State Farm!"
"Thank you for the fantastic review, Gabriela! We are always here to help with your insurance needs here in Aurora . "
Gorette Garcia
June 26, 2026
"Teresa Tule, does an outstanding job! it shows how much dedication she has given to her job to learn and stay up to date; I appreciate the time and support I received when I had questions about my policies. The information was explained clearly and patiently, which helped me better understand my options and make informed decisions. Thank you for providing a positive and helpful customer experience."
"Gorette, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
miguel perez
June 26, 2026
"Been with state farm for years now and always have a great experience, nick is my to go agent always very helpful, knowledgeable and provides great service highly recommend him!"
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Aurora to know that you had such a wonderful experience with us here on State Farm Agent Brian Pool’s Team."
Joss111
June 19, 2026
"Jonathan is a great representative. Was very clear about the pricing and how the process would go, I had a pleasant time! Great customer service :)"
Karen Deutsch
May 1, 2026
"Staff is always very helpful. My questions, concerns & needs are taken care of immediately."
Jithin D Kurup
February 2, 2026
"Jonathan Guevara Arambula, Highly appreciated you and your service. Beyond and above."
Juliana Camargo
January 16, 2026
"La atención es muy buena la chica es muy amable"
Robert OBrien
November 23, 2025
"I got in a collision with a deer in January of 2024, and Brian and Ana directed me to CARSTAR North Aurora and my car was repaired no problem."
Adrian Ortega
June 13, 2025
"Gracias por la atención."
"Adrian - It has been an honor to work with you for many years. The 5 star review is very much appreciated. If there is anything else we can do to help, please let us know!"
elizabeth
June 4, 2025
"don’t expect to hear back from them if you have a problem"
"Thank you for your feedback. This is not the experience we want State Farm customers to have. We would like to learn more about what happened and how we can improve. If it is a claims issue it is important to remember that the agencies have very limited access to what is taking place. The Claims Department is the only area that knows up to the second what is taking place. "
Amelia Marin
June 3, 2025
"Es buena la atención de este lugar , cada vez que tengo una duda me ayudan a resolverla , el agente Brian es muy amable y su empleada la de recepción Ana es muy colaboradora , amable y respetuosa , no en cualquier lugar se consiguen buenas personas que atiendan , esta agencia te hace sentir como en casa cada vez que vengo a contribuir con mis pólizas , se podría decía que no solo es un negocio , te hace sentir como si fueras a visitar a un familiar
Gracias por siempre brindarme su ayuda sobre todo Ana"
Erica Guillermo Rodriguez
May 27, 2025
"Ana with State Farm was very helpful! Highly recommend her! She goes above and beyond to look for every solution possible!"
"Erica - Thank you so much for your kind words. Ana has been here for over 11years and she is a HUGH part of the Brian Pool State Farm Agency. I know she does a great job but it is so special to hear it from our customers. Thanks again!"