State Farm® Insurance Agent Brian Pool
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jithin D Kurup
January 29, 2026
"Jonathan Guevara Arambula, Highly appreciated your and service. Beyond and above."
"Thank you for your kind review of State Farm Agent Brian Pool’s Team. We appreciate it! Thank you for the amazing review, Jithin! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
Juliana Camargo
January 16, 2026
"La atención es muy buena la chica es muy amable"
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Brian Pool’s Team. "
angie sarmiento
January 15, 2026
"Cuentan con un gran personal , Yeni La chica que atendió el Pago muy amable y servicial , Gracias por la Ayuda ."
"Thank you for taking the time to leave such a great review, angie. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Itzel Regnier
January 14, 2026
"Definitivamente los recomendaría , muy buen servicio y eficaz, yeni la que hace los pagos es muy amable y el agente muy amable. ⭐️"
"Thank you so much for the 5-stars, Itzel! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Selene Marin
January 14, 2026
"Yeni quien recibe los pagos es muy amable y en general la oficina me ayuda si tengo una duda"
"Selene, thank you for your wonderful review of State Farm Agent Brian Pool’s Team! Selene, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Brian Pool’s Team! "
Robert OBrien
November 23, 2025
"I got in a collision with a deer in January of 2024, and Brian and Ana directed me to CARSTAR North Aurora and my car was repaired no problem."
Adrian Ortega
June 13, 2025
"Gracias por la atención."
"Adrian - It has been an honor to work with you for many years. The 5 star review is very much appreciated. If there is anything else we can do to help, please let us know!"
elizabeth
June 4, 2025
"don’t expect to hear back from them if you have a problem"
"Thank you for your feedback. This is not the experience we want State Farm customers to have. We would like to learn more about what happened and how we can improve. If it is a claims issue it is important to remember that the agencies have very limited access to what is taking place. The Claims Department is the only area that knows up to the second what is taking place. "
Amelia Marin
June 3, 2025
"Es buena la atención de este lugar , cada vez que tengo una duda me ayudan a resolverla , el agente Brian es muy amable y su empleada la de recepción Ana es muy colaboradora , amable y respetuosa , no en cualquier lugar se consiguen buenas personas que atiendan , esta agencia te hace sentir como en casa cada vez que vengo a contribuir con mis pólizas , se podría decía que no solo es un negocio , te hace sentir como si fueras a visitar a un familiar Gracias por siempre brindarme su ayuda sobre todo Ana"
Erica Guillermo Rodriguez
May 27, 2025
"Ana with State Farm was very helpful! Highly recommend her! She goes above and beyond to look for every solution possible!"
"Erica - Thank you so much for your kind words. Ana has been here for over 11years and she is a HUGH part of the Brian Pool State Farm Agency. I know she does a great job but it is so special to hear it from our customers. Thanks again!"
Salar Fadhel
May 12, 2025
"Just transferred my insurance , had great experience with Jonathan Guevara, was so professional and very friendly."
"Salar - We’re honored by your positive feedback! We look forward to continuing to provide you with great service! Jonathan is a great part of the Brian Pool State Farm Agency!! If there is anything else we can do for your insurance needs, just let us know!"
Henry Saucedo
April 17, 2025
"I would like to thank everyone one in Brian Pools office for all the help with my home and auto insurance. Highly recommend"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to the opportunity to assist you and you family!"
Ulises Apantenco
April 11, 2025
"Nick helped me understand my insurance completely. Usually I hate talking to insurance people but he makes it easy. Great guy. Give him a raise!"
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Gisselle Hernandez
April 4, 2025
"Nick was very helpful and thorough! Very thankful we got someone who is understating of their client and wants to truly help."
"We’re thankful for your feedback! Nick is awesome and I guess I will keep him around for a bit. :) It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Jeannette
January 5, 2025
"Brian and his staff are always professional and helpful."
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Vidal Padilla
August 23, 2024
"Excelente apoyo, y muy amable la persona, recomendando"
Iris.
August 22, 2024
"Nick was the guy who helped us and he did a really god job explaining all the things me and my mom had to know about insurance, what certain things meant, and made it easy for is to understand that he really was trying. A plus employee someone get this man a raise"
Daniel Cervantes
August 14, 2024
"Ana the agent, she's amazing and gave a me a good coverage in these tough time 😄"
Evelyn Gomez
August 9, 2024
"Ana was very helpful and quickly got us in and out!"
Josias Garcia
August 7, 2024
"Excellent service and kindness,"
Jerome Blackson
July 24, 2024
"Get my haircut next door. Stopped in for a Saturday quote. Great experience with these guys. Took the time to explain coverages and possible cost changes ahead of time."
Michael Trotter
June 22, 2024
"Nick is has a positive attitude. He will answer all questions, he makes me feel like a member. I don’t feel like a number. The overall experience at the office is great. I recommend this office to anyone that I can."
"Thank you for sharing your wonderful experience with Nick and our office! We are thrilled that Nick's attentive and welcoming approach made you feel like a valued member. We strive to provide a great overall experience and appreciate your recommendation. If you have any further questions or need assistance, please let us know. We look forward to serving you and anyone you refer in the future!"
Noelia Vasquez
June 21, 2024
"Maravilloso servicio al cliente con un personal muy atento!!!"
"Apreciamos su fantástica reseña! Nos alegra mucho saber que tuvo una experiencia maravillosa con nuestra agencia. Estamos encantados de siempre apoyar en cualquier situación."
Yuma Pelaez
June 21, 2024
"Sensacional agencia"
"Muchas gracias por sus amables palabras! Agradecemos su apoyo y confianza en nuestro equipo."
Azul Santillán
June 12, 2024
"A difference between this agency and others that I've been asking for information is that this one gives a very well done customer service they've the extreme patience for solving any kinda questions no matter how long you stay with them"
"Thank you for your wonderful review! We strive to provide a standout customer service experience that sets us apart from other agencies. Our team takes pride in their extreme patience and dedication to solving any questions you may have, no matter how long it takes. We truly appreciate your feedback and are grateful for the opportunity to assist you!"